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MiTech Computer Services

Hardware Services

In Warranty Hardware Repair

Hardware repair with active warranty can be checked into our service center to be mailed out to the device's manufacture or our partnered service providers. Students that check in a device through our service center may have the option to rent a loner laptop during the repair duration. Students who are a part of the legacy Student Laptop Program may check out a loaner for free. Repair fee's vary based on manufacturer, warranty level, and extent of damage.

Out of Warranty Hardware Repair

Type of Repair Non-Student Laptop Program Student Laptop Program

Hardware Diagnostics
(Integrated into repair if completed)

$30 $30
Repair Varies based on repair Varies based on repair

 

Software Services

Type of Service Student Laptop Program Non-Student Laptop Program

Loaner Computer

Free with Program Enrollment Not Available

Walk-Up Support

Free Free

Re-image with < 120GB Backup

$30 $120

Re-image with > 250GB Backup

$60 $180

Virus Removal – MAC

$60 $120

Virus Removal – DELL

$60 $120

Security and Performance Check

Free $30

Data backup to external device
(Client provides device)*

Free $30

OS Upgrade

$30 $60

Software Installation or Upgrade

$30 $60

Windows Virtualization
(Client provides OS media and virtualization program)

$60 $120

 

AppleCare+

Every Mac comes with a one-year limited warranty and up to 90 days of complimentary telephone technical support. AppleCare+ for Mac extends your coverage to three years from the original purchase date of your Mac and adds up to two incidents of accidental damage protection every 12 months, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for any other damage, plus applicable tax. In addition, you'll get 24/7 priority access to Apple experts via chat or phone.

Other

Biohazard Fee: $60 for any computer brought to us with a biohazard (blood, vomit, urine, etc.) MiTech will not fix these units.

* A MacBook Pro that will not boot and requires the hard drive or system board removed to do data backup may require additional labor. Labor will be charged by the hour. Labor $60 per hour.