Computer Services

MiTech Computer Services

Hardware Services

	Student Laptop Program	Non-Student Laptop Program
Loaner Computer	Free with Program Enrollment	Not Available

In Warranty Hardware Repair

Type of Repair	Student Laptop Program	Non-Student Laptop Program
Hardware Repair (Excluding physical damage)	Free	Free (Apple and Dell)

Out of Warranty Hardware Repair

Type of Repair	Student Laptop Program	Non-Student Laptop Program
Hardware Diagnostics (Integrated into repair if completed)	$30	$30
Repair	Varies based on repair	Varies based on repair
HDD Replacement (Client provides HDD and OS media, Backup if possible)	$60	$60 (No Backup) $120 + Backup

Type of Repair

Student Laptop Program

Non-Student Laptop Program

Hardware Diagnostics
(Integrated into repair if completed)

$30

Repair

Varies based on repair

HDD Replacement
(Client provides HDD and OS media, Backup if possible)

$60

$60 (No Backup)

$120 + Backup

Software Services

Type of Service	Student Laptop Program	Non-Student Laptop Program
Loaner Computer	Free with Program Enrollment	Not Available
Walk-Up Support	Free	Free
Re-image with < 250GB Backup	Free	$120
Re-image with > 250GB Backup	$30	$180
Virus Removal – MAC	$30	$60
Virus Removal – DELL	$75	$150
Security and Performance Check	$30	$60
Data backup to external device (Client provides device)*	$30	$60
OS Upgrade	$30	$60
Software Installation or Upgrade	$30	$60
Windows Virtualization (Client provides OS media and virtualization program)	$60	$120

AppleCare+

Every Mac comes with a one-year limited warranty and up to 90 days of complimentary telephone technical support. AppleCare+ for Mac extends your coverage to three years from the original purchase date of your Mac and adds up to two incidents of accidental damage protection every 12 months, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for any other damage, plus applicable tax. In addition, you'll get 24/7 priority access to Apple experts via chat or phone.

Other

Biohazard Fee: $60 for any computer brought to us with a biohazard (blood, vomit, urine, etc.) MiTech will not fix these units.

* A MacBook Pro that will not boot and requires the hard drive or system board removed to do data backup may require additional labor. Labor will be charged by the hour. Labor $60 per hour.