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If you are not satisfied with your purchase, please call (513) 529-2634 for a Return Material Authorization (RMA) request within 10 business days of your receipt of the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to MiTech within 10 business days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation, and registration materials that were shipped with the product. A 15% restocking fee will be assessed on any open box items. If you purchased your order using a faculty/staff computer loan, you may be asked to provide a major credit card (Visa, MasterCard, American Express, or Discover) for MiTech to assess the 15% open box restocking fee.

Please note that MiTech does not permit the return of the following products:

  1. Product that is custom-configured to your specifications
  2. Opened memory
  3. Opened software
  4. Video Games